Refund and Returns Policy

At 3Piranhas.co.uk, we take pride in the quality and uniqueness of our print-on-demand products. Each item is crafted specifically for you upon order. Due to the personalized nature of our products, we do not accept returns or exchanges unless the item you received is incorrect or defective.

Conditions for Returns:

1. Defective or Damaged Products:

• If you receive a product that is defective or damaged, please contact us within 14 days of receiving your order. Provide us with your order number and a clear photograph of the defective item. Our team will review the issue and arrange for a replacement if the product is deemed defective.

1. Incorrect Items:

• If you receive an incorrect item, please notify us within 14 days of receiving your order. Include your order number and a photograph of the incorrect product. We will ensure that the correct item is sent to you as quickly as possible.
• Non-Returnable Items:
• Due to the custom nature of print-on-demand products, we cannot accept
  returns or exchanges for items where the customer has changed their mind,
  ordered the wrong size, or provided incorrect information.
• The Consumer Contracts (Information, Cancellation and Additional Charges)
  Regulations 2013.
  In EU Notification for EU consumers: According to Article 16(c) and (e) of the
  Directive 2011/83/EU of the European Parliament and of the Council of 25
  October 2011 on consumer rights, the right of withdrawal may not be provided
  for: – –
  the supply of goods that are made to the consumer’s specifications or are
  clearly personalized;
  sealed goods which were unsealed after delivery and thus aren’t suitable for
  return due to health protection or hygiene reasons,
  Therefore 3piranhas.co.uk reserves rights to refuse returns at its sole discretion. This
  Policy shall be governed and interpreted in accordance with the English language,
  regardless of any translations made for any purpose whatsoever.
  Process for Returns:

1. Contact Us:

• Email our customer service team at art@3piranhas.co.uk with your order
  number, a description of the issue, and a photo of the defective or
  incorrect item.

1. Replacement:

• If a replacement is not available, we will issue a refund to your original method of payment.
  Important Notes:
• Timeframe: All return requests must be made within 14 days of receiving your
  order.
• Refunds: Refunds are issued only if a replacement cannot be provided.
  We appreciate your understanding and cooperation in ensuring that each product
  meets your expectations. If you have any questions or concerns, please do not hesitate
  to contact our customer service team.
  Thank you for shopping with 3piranhas.co.uk!
  This policy emphasizes the custom nature of the products and clearly outlines the
  conditions under which returns are accepted, ensuring transparency and customer
  satisfaction.